All our mugs are dishwasher and microwave safe unless stated. Some mugs use lusters and decals which are not food safe. If you have any questions feel free to email us - [email protected]
Packaging:
- All our ceramics are carefully wrapped in honeycomb cushioning and securely packed in double-wall boxes to prevent damage during transit.
Shipping Methods:
- We ship via UPS Ground. Tracking information will be provided once your order has shipped. We will send you a shipping confirmation email.
International Shipping:
- We DO NOT ship internationally.
Damaged Items:
- If your ceramics arrive damaged, please contact us within 48 hours of receipt with photos of the damage and the packaging. We will arrange for a replacement or refund.
Non-Deliverable Packages:
- If a package is returned to us due to an incorrect address provided by the customer or because it was unclaimed, we will contact you to arrange reshipment. Additional shipping charges will apply.