Packaging:
- All ceramics are carefully wrapped in honeycomb cushioning and securely packed in double-wall boxes to prevent damage during transit.
Shipping Methods:
- Shipping is UPS Ground. Tracking information will be provided once your order has shipped. Once shipped you will recieve an email with tracking information.
International Shipping:
- I do not ship internationally.
Damaged Items:
- If your ceramics arrive damaged, please contact us within 48 hours of receipt with photos of the damage and the packaging. I will arrange for a replacement or refund.
Non-Deliverable Packages:
- If a package is returned to due to an incorrect address provided by the customer or because it was unclaimed, I will contact you to arrange reshipment. Additional shipping charges will apply.
- I post photos, videos and updates on mug statuses via instagram. If you would like any specific details regarding your order feel free to email or message me. @clandestineceramics - [email protected]
Custom Mugs:
- If you are looking for a custom mug for your bar/event/ball please email me. Be advised MOQ is 25.